Help with signed job packets

How to Get Help

Email donepacket@tumarlabs.com with your app version, device model, platform, and a short description of the issue. Do not send client signatures, private job records, or jobsite photos unless support asks for a specific example.

Purchases and Restore

Use Restore Purchases in the app if Pro access does not appear after subscribing or reinstalling. Purchases, renewals, cancellations, and refunds are handled through the Apple App Store or Google Play account used to subscribe. Deleting DonePacket does not cancel an active subscription.

For Apple refunds, use reportaproblem.apple.com. For Apple subscription management, use your Apple Account subscriptions. For Google Play, use the Google Play subscriptions center and refund flows in the account used for purchase. DonePacket support can help troubleshoot Pro access and restore issues, but cannot directly cancel App Store or Google Play billing.

Local Data

Job packets, photos, signatures, and business profile details are stored locally on the device. Attached photo files are removed from app storage when you remove them from a packet or delete the packet. Export important PDF records before deleting the app or clearing app data.

Legal Pages

Review the public legal pages for privacy, terms, subscriptions, and product limitations.